Product, billing, refund, privacy, and security help.
Email the public support address below. For billing requests, write from the email used at Stripe checkout so the purchase can be verified.
What to include
Your account email, inspection ID if visible, and what you expected to happen.
Write “Refund request” and include the email used for the Stripe purchase. Eligible first purchases can be requested within seven calendar days. Never include card details.
Email support@vibelaunchinspector.comThe right you want to exercise and the account email. Identity verification may be required.
A high-level description, affected page, and safe reproduction outline. Do not access other users' data or include secrets.
Response expectations
We aim to acknowledge complete refund requests within three business days. Product, privacy, and security requests may take longer depending on complexity and verification. This is a support target, not a guaranteed service-level agreement.
Do not send
- Passwords, API keys, access tokens, or recovery codes.
- Full card numbers, bank details, or identity documents.
- Real customer records or regulated personal information.
- Exploit code that could cause harm if transmitted insecurely.